Terms of sale

Valora Flowers is an online flower shop run by Valora Flowers, Poland. In these terms, “we”, “us” and “our” mean Valora Flowers, and “you” means the person placing the order.

We sell bouquets for delivery in Cebu, Philippines. Each bouquet is made and delivered there by our local team in Metro Cebu, on our behalf. The contract for your order is with us.

By placing an order on this website you agree to these terms and to our refund policy. Please read them before you order.

You choose the bouquet, the delivery date and time slot, and give us the recipient’s address and your own contact details. You can review and change everything at checkout before you place the order.

Your order is accepted when your payment has gone through, and we send a confirmation to the email address you gave. That is when the contract between us begins. If your card is declined, or you do not receive a confirmation, there is no order. If a payment goes through but we cannot complete the order, we refund it in full.

Before delivery, we may refuse or cancel an order, for example because the address is outside our delivery area or because the card message is not allowed (see “Gift cards” below). When we do, we refund any payment in full. This does not apply once the flowers have been delivered or delivery has been attempted.

You can change the delivery address, the recipient’s phone number or the card message until 6 hours before the start of the delivery slot, by contacting us. After that we try to help, but we cannot promise it.

You must be at least 18 years old to order, or have the permission of a parent or guardian. You are responsible for the accuracy of what you enter: names, address, postcode, phone numbers and dates.

Prices are in Philippine pesos (PHP). The total at checkout includes the flowers, any add-on and the delivery charge for the chosen area and time slot, so there are no extra costs after you place the order. Some slots, such as night deliveries, carry an extra charge, which is shown before you choose them.

You pay online by card at checkout, including Apple Pay and Google Pay where your device supports them. Payments are processed by Stripe. Your card details go from your browser straight to Stripe, and we never see or store them. If a payment does not go through, the order is not placed.

Everything is priced and charged in Philippine pesos. If your card is in another currency, your bank or card issuer converts the amount and may add its own fee. We do not control the exchange rate or those fees, and they may differ slightly between the charge and any refund.

We may change prices at any time, but a change never affects an order you have already placed. If a price on the website is clearly wrong, we will tell you and let you decide whether to keep the order at the correct price or cancel it for a full refund.

We deliver within the delivery areas listed on our delivery page, using our own team, on the date and within the time slot you chose. Checkout offers only the slots we can still make, given the time we need to prepare your order.

• Times are Philippine time (GMT+8), the recipient’s local time.
• We may call the recipient’s phone number to arrange the handover. Please make sure the number is correct and that someone is there to receive the flowers.
• If the recipient cannot be reached, we contact you and agree on what to do. What happens next, and who bears the cost of a second delivery, is set out in the refund policy.
• Some buildings, such as condominiums, offices and hospitals, do not let our driver reach the door. In that case we may ask the recipient to collect the flowers at the lobby, or leave them with the guard or reception.
• Typhoons, heavy rain, flooding, road closures and other events outside our control can delay or prevent delivery. We tell you as soon as we know and offer a new delivery date or a full refund.
• If the recipient does not want the flowers, the order counts as delivered and is not refunded.

The flowers become the recipient’s responsibility once they are handed over. Please put them in water as soon as they arrive.

Our flowers are natural. Photos in the shop show what a bouquet looks like, but colour, shape and size vary a little from one bouquet to the next, and bouquets sold in more than one size show the size you chose.

Some flowers are not always available. When a flower in your bouquet cannot be sourced, we replace it with a similar one of the same or higher value, in the same colour and style. If the shop shows a bouquet as “Subject to availability”, we may contact you before the delivery to agree on a replacement.

Add-ons, such as a cake, are sold only together with a bouquet and are delivered with it. Allergens and ingredients of a cake are available on request before you order.

Some flowers and foliage can harm pets if eaten. Keep arrangements out of their reach, and ask us before ordering if you are unsure about a particular bouquet.

Cut flowers last longest in clean water, away from direct sun, heat and ripening fruit. How long they last depends on the flower and on the care they receive, so we cannot promise a number of days.

A card with your message comes with every order at no extra cost. We write it as you send it. Please check it for mistakes, because we do not edit it.

If you choose to send a gift anonymously, we do not tell the recipient who ordered it. We do not accept messages that are threatening, harassing or unlawful, and we may refuse or cancel such an order with a full refund.

Flowers are perishable and made to order, so they cannot be returned once delivered. This includes the 14-day right to withdraw from a distance purchase that EU and Polish consumer law gives consumers: it does not apply to goods that spoil quickly or are made for you. Instead, you can cancel for a full refund until 24 hours before the delivery slot, and we refund you if we cannot deliver or if the flowers arrive in poor condition. The details, and how to ask, are in our refund policy, which is part of these terms.

We use the details you give us only to take, prepare and deliver your order, to contact you and the recipient about it, and to keep the records we are required to keep. We do not sell them. How we handle them, and who else sees them, is described in our privacy policy.

When you give us the details of the recipient, you confirm that you may share them with us for this purpose. Our delivery team sees the recipient’s name, address and phone number, and the card message, but never shows the recipient your contact details if you chose to send the gift anonymously.

We take care to prepare and deliver every order as described. If we fail to, our responsibility to you is limited to the price you paid for that order, including delivery. We are not liable for indirect losses, such as a missed occasion, unless the law says we are.

Nothing in these terms limits liability that cannot be limited by law, or the rights you have as a consumer, including the legal guarantee of conformity under Polish and EU consumer law, to the extent it applies to fresh cut flowers.

If something is wrong with your order, first follow the steps in our refund policy. You can also complain to us in writing at any time by email or through the contact details below, giving your order number and what went wrong. We answer within 14 days.

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

These terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you may bring a claim in the courts of Poland or of the country where you live. Disputes with businesses are decided by the competent court in Poland.